- #QUICKEN 2016 UPDATE ISSUES HOW TO#
- #QUICKEN 2016 UPDATE ISSUES MANUAL#
- #QUICKEN 2016 UPDATE ISSUES SOFTWARE#
- #QUICKEN 2016 UPDATE ISSUES DOWNLOAD#
Why has BB&T specifically engineered this download process so as to make it incompatible with the import features of Quicken/QuickBooks? This is not the customer service I would expect from BB&T and again, suggests profiteering collusion on the part of BB&T.
#QUICKEN 2016 UPDATE ISSUES SOFTWARE#
In essence, since BB&T has partnered (colluded) with Intuit, all transactions must be either manually entered, one at a time or changed to a supported format via Intuit software which coincidentally, carries a monthly fee as well.Įrgo, your message below, is a polite, if not political way of saying, “Tough Shi-“. This is a cheap cop out on the part of BB&T.Īs I’m sure you’re well aware, neither quicken nor quickbooks (nor any other accounting or checking software) will import account history in a csv file format. Our hours of operation for Technical Support are Monday through Friday, 8 am to 6 pm. OnLine Support Associates are available to assist you from 6 a.m. We apologize for any inconvenience this caused you.Īs security issues prevent us from assisting you by e-mail, please call OnLine Support toll-free at 1-88. However, at your convenience you may wish to contact our Online Support with the number listed below. Unfortunately BB&T E-Mail Support is unable to assist you further in your inquiry. Thank you for contacting BB&T E-Mail Support regarding Quicken/Quickbooks. Examples of third-party software include, but are not limited to, Quicken® and QuickBooks® software The Company provides the technology to support third-party, two-way connectivity using Open Financial Exchange (OFX), the industry standard for the exchange of electronic information over the Internet. “Financial Software Access” means using third-party financial management software to connect to your Accounts.
I’m curious if others have noticed this problem.bruce w. On the gripping hand, this discussion over at Intuit tech support indicates that it’s due to a server/DDOS problem at CapOne, and it’s unclear how long it will take to resolve it, if ever.
#QUICKEN 2016 UPDATE ISSUES HOW TO#
On the other hand, the Capital One website still gives instructions as to how to download transactions into Quicken. It suggested that the problem might be with Quicken and gave a solution. Note that I did do some searching online and found a discussion of similar problem from a year ago. With no prior announcement or warning, Capital One has apparently suddenly disallowed downloading transactions directly into financial software. Thanks for being a Capital One® customer, and please let us know if there’s anything we can do for you in the future. Our representatives are available 24 hours every day for your convenience. Please call our Online Technical Support Department at 1-86 and say or choose the corresponding option number from the following choices:
To which I received this wonderfully informative and helpful response: Why the (unannounced) change in policy? And why should I stay with CapOne (vs. balance transfer to other banks that continue to allow downloads)? I’ve had Quicken automatically downloading my credit card statements daily for months. Please know that Capital One® does not support Direct Connect services which allow customers to directly load their statements into their financial software. We regret any inconvenience you may have experienced. For the last week or so, CapOne has refused to let Quicken download my transactions. So a day or two ago, I logged onto the CapOne web site and sent the following message: Then the error message within Quicken changed to read, “We couldn’t complete the downloads for your account(s) because your financial institution has disallowed access.” I logged in…and could find no such authorization. The Quicken messages at first suggested that I needed to log into my accounts at Capital One and authorize downloading of transactions.
#QUICKEN 2016 UPDATE ISSUES MANUAL#
And when I tried a manual download of Capital One transactions, I got the same message. I get these occasionally - say, once every week or two - for different accounts, so I didn’t think too much of it.īut then the error messages were there again the next morning. I use Quicken to track my finances and have it set up to download financial transactions automatically once a day from all my financial accounts, including Capital One.Ī week or so ago, I started getting error messages from Quicken stating that it was unable to download my Capital One transactions. I have a few Capital One credit cards - have had them for years.
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